Tunebite FAQ

When converting large videos, a very high performance of your PC is required. If your PC is not fast enough, frame drops can occur and that makes the video choppy and sometimes you might have only a black screen indicating that Tunebite could not capture anything. Please try the following:

1. If the original video you are trying to convert is of high resolution, you can try to reduce the resolution of the converted videos to reduce the load on your CPU. You can do this in the following way: Go to  "Options" -> "Unprotect" ->"Halve video resolution to improve performance for videos larger than:", and choose '320X240'.

2. Choose the profile 'All-purpose (fast encoder)'. 

3. Convert only one video at a time 

4. Another reason for frame drops can be running applications in the background. Please close all other non-essential applications, and try the conversion with Tunebite again.

5. If your operating system is Vista, then please switch-off the aero feature in Vista and choose windows basic theme (please read the entry in our forum for a detailed description here) 

6. Please do not move or close any of the windows/applications while Tunebite is recording - best thing is to start the conversion and then leave the computer alone

Please click here (scroll down) to see a sample of CPU performance required for certain resolutions.

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If you see only a green screen or a black screen on the converted videos, please try the following:

1. Please make sure you have the latest version of Tunebite and the player (iTunes or Windows Media Player, as the case maybe)

2. In iTunes options 'Playback', please check the options to playback videos in a separate window

3. In iTunes options 'Playback', disable crossfade and under 'View' choose hide artwork.

4. If your operating system is Vista, then please switch-off the aero feature in Vista and choose windows basic theme (Please read the entry in our forum for a detailed description here )

5. Open QuickTime, go to the Control Panel and turn on the 'Safe mode'

6. Please do not move or close any of the windows/applications while Tunebite is recording - best thing is to start the conversion and then leave the computer alone

7. Please check the hints on this thread for more help:

../../../forum/thread.php?postid=19676 

Please also try the hints provided in #1, especially if your videos are of high-resolution.

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Tunebite should normally use its own High-Speed Dubbing devices to make the recordings. Please check under Options -> Unprotect -> HSD-Detection, if the HSDs are installed properly and are working. In Vista, you will have to install Tunebite with the option 'Run as Administrator', even if you are logged in as a user belonging to the Admin group, to install HSDs properly.

Please activate the feature 'Perfect Audio' and try with lower recording speeds and less slots(parallel conversions)

Please don't use your PC during recording.

For problems with audio quality specific to Vista systems, see FAQ #4 below.

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Please make sure you use the latest version of Tunebite. An overview of the latest changes can be found in the changelog.

If you still have problems with the latest version of Tunebite, please try the following:

(1) Right-click on the speaker icon in the tray. (Normally that's in the bottom-right corner of the desktop)

(2) Click on "playback devices"

(3) In the list of playback devices, right-click on the active speakers and select "Properties..." from the popup-menu.

(4) Go to the "enhancements" tab and select "disable all enhancements".
The so called "enhancements" some soundcards provide may interfere with Tunebite and cause problems. By switching them off, the sound of the playback should be identical to the original.

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The Basic format 'All-purpose (fast encoder)' meets most of our customer's requirements. It produces a MEPG-4 file that can be played by most modern DVD-Players. If your DVD-Player can only play MPEG-2 files, you can take this MPEG-4 file and use a regular DVD burner software to burn it. There you might be able to choose to convert MPEG-4 to MPEG-2 format.


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Please try a clean up installation by following these steps:

1.    Uninstall your current version of Tunebite from your PC
2.    Delete the remaining installation directory (default installation would be in C:\Program Files\RapidSolution\Tunebite)
3.    Download the latest demo version available on our website
http://tunebite.com/en/remove_drm/index.html
4.    Please execute the installer as administrator (Please Note: choose 'Run as Administrator' in Vista). Install Tunebite on the default directory and register it with your received license key.
Did the installation proceed without any error message? If no, then please contact our Support for more details.

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Please switch off the option 'Perfect Audio' in Tunebite and try the conversion again. Perfect Audio is not recommended for large files or audiobooks. If this does not help, please contact our support team with log files as explained in question # 21


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It can happen that a "playback error" occurs when trying to convert files with Tunebite. In this case, please play that file once with the original application. That's Windows media player for WMA/WMV files, and iTunes for m4v, m4p, .aa files and similar.

If you do that, the player will try to acquire the license needed to play that file - and might ask you some questions (e.g. if you want to update the software, assign the player as default to some media types, or similar questions). If dialogs asking such questions occur, please make sure they won't appear again next time.

Afterwards Tunebite should be able to perfectly convert those files.

Vista users please note: Please make sure that the user account under which you license your iTunes and the account under which you run Tunebite is the same. If you receive a playback error in Tunebite and a message from iTunes, saying you have to login to license the song, this might be the case. In this case, you can switch off the UAC feature in Vista till you are finished with converting to allow Tunebite to start iTunes without any such messages. If you need further assistance, please contact us at support.

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Please try to run the following command from a command prompt in the directory where iTunes is installed:
"C:\Program Files\iTunes\iTunes.exe /RegServer"
Note: On Vista please use "Run as administrator" when opening the command prompt window.


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Tunebite 6 supports upto 28 parallel conversions of protected files. The speed with which these files are converted varies:

WMA files can be converted with speeds upto 3x in Windows Xp, upto 2x speed in Windows Vista. MP4 files are converted only with 1x speed in both XP and Vista. Audiobooks (.aa) can be converted upto 1.8x speed in Windows XP and with 1x speed in Vista.

You can force the utilization of 28 slots and speed per slot in the 'Options ->Unprotect ->Use High-Speed Dubbing' and choose there 'Use a fixed number of slots' and 'Acceleration factor per slot'. But please keep in mind that your PC  has to be powerful enough to use such high speeds. If you experience recording errors, you should lower the speed and/or the number of slots.

Unprotected audio files are independent of these speed restrictions and are solely dependent on CPU performance.

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1. Please do not rename our installer package and make sure that you have an internet connection (even if you are installing from a CD)

2. Please make sure that your Windows has all the latest(relevant to your system) updates installed.

3. Please also make sure that VBScripting is not switched off in your browser (Set the security settings in Internet Explorer -> Extras -> Internet options -> Security level-> Medium-high).

4. This error could also occur if the script is unable to initialize an ActiveX object (in this case the Wscript.Shell object) during runtime.

To resolve the problem, follow these steps:

a) In Windows XP:

   Go to Windows Start->Run and type:

   regsvr32 wshom.ocx
   regsvr32 scrrun.dll

   If the above does not help, or if you receive an error message when running the two commands above, then you may need to reinstall Windows Script 5.6 from Microsoft site. The download link is given below for Windows 2000 and XP systems:

Download Windows Script 5.6

 

b) For Vista:

Go to Windows Start->All Programs, click Accessories, right-click Command Prompt, and then click Run as Administrator. Type:

regsvr32 wshom.ocx
regsvr32 scrrun.dll

regsvr32 vbscript.dll
(In 64-Bit
regsvr32 C:\windows\SysWOW64\vbscript.dll)

5. Now please try the installation: first de-install the previous version(s). Reboot your computer and then download and install the latest version from our website.

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The installer that comes on the CD with your Boxed-Set requires a working internet connection to make sure that the installer on the CD is up-to-date and downloads any updates available on our server, if found required.

If you receive the above message, this could indicate that the installer on the CD could not access our server due to one of the following reasons:
- you are not connected to the internet at that time: please surf with Internet Explorer to make sure you have a working internet connection
- you use a proxy and the installer is not able to get through: please make sure that you have set-up the correct proxy settings in Internet Explorer even if your standard browser is not Internet Explorer. Our installer adopts these settings from Internet Explorer.
- you have a firewall/anti-virus software that prevents our installer from accesing the internet: please set-up your firewall/anti-virus software to allow access

Please check these settings and try the installation again

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The problem here is the latest graphic card driver from NVIDIA. Please play the original file on your computer and if this shakes as well, then it is the driver that is causing the trouble. A solution for this problem is to download and install an older version of the driver (version 7.15.11.6369).
Please also see question #1 for reasons why videos could be choppy


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Under certain circumstances, especially after a conversion error or if you plugged-in and removed a USB sound device, it is possible that Tunebite sets the wrong system default playback device.

Please check under Start Menu -> Control Panel -> Sound -> Playback device, which device is set. This must not be "Tunebite high speed dubbing". Choose your normal sound card/or any other playback device you want as standard. 

Toshiba laptop users please note: Sometimes the global mute function
gets activated and thus your system loses all sound. Please try the key
combination Fn(Function key)+F1 or Fn+Esc (whichever one is applicable
to your system) to unmute your system. Now you should have sound again.

 

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The device has to be recognized by Windows as a removable disk. If this
is not the case, please open the folder where Tunebite saves the
converted files (click "Folder" on the Tunebite interface) and copy the
files to your MP3 player, as you would do with any other file, which you
would like to put on your mobile device.

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Because of the conversion algorithm the files size increases. At the same time, the files have a better quality.

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The names of output-files can not be longer than 255 characters.

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This message points to the fact that the connection to the server was interrupted during the download of the setup-files. To eliminate the problem, delete the Cache of your browser, open your browser again and download the setup-files.

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Tunebite  ascertains the CPU performance when installing. A weak CPU performace is not unfavorable for successful videorecording. The detection of the CPU capacity by Tunebite at installation can be improved by deactivating firewalls and antiviruses before installation. Advanced Users can allocate more CPU resources if needed.

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For users, who want to download our previous versions:

Tunebite 5

Tunebite 4

Tunebite 3

Tunebite 2

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Customers who bought Tunebite 6 but do not have the (current version ) are requested to please update Tunebite and try to reproduce the problem again.

Note on how to generate logs:

Please do the following in order to help us narrow down the problem faster:
-> please send all the files mentioned below zipped to our Support team
(for the purpose of this example we assume you have installed Tunebite at the default installation directory C:Program Files)
1.
- version of TuneBite
- if one of these applications are involved: version of iTunes or Windows media player
- screenshots
- a short description or steps to reproduce this error 

2. To generate logs-
Now please enable Tunebite to generate log files through options:
Options > General > Write log files

Now restart your Tunebite and reproduce the problem you face  

3. Now please send us all the logs that you can find by clicking on the 'Open Logfile Folder' also at  Options > General > Write log files  

4. We also need the config.ini file that you can find at one directory above the directory containing logs files. 

5. We also require information on your computer which can be obtained as follows:
go to Start -> Run and type in "MSinfo32.exe". Send us the resulting file.

Send us all the files from the log directory, config.ini and the system information all zipped together, and we shall try and resolve the problem you are facing. 

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Please check our license FAQ to read more on our license and upgrade/update policy. 

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