FAQ on our licensing policy, updates and upgrades

Updates within a major version (i.e. the first digit in the version number) are for free and can be downloaded at the respective product pages or here.

E.g. For a customer that bought Tunebite version 6.0, all updates within the series 6.x.x.x are for free, like in version 6.1, which a customer can download and activate with his/her old license received while purchasing Tunebite 6.0

Non-free updates include completely new features and functions. These new features are developed by a large team of developers over many many months. That is why such version updates come with a cost. But we do offer our customers an attractive discount, which is normally communicated through newsletters or on request you can get these offers from our free email-support.

Please do consider that there is no compulsion to purchase these updates. Your current version can be used after the release of a new version as usual. Only if you are interested in the new features and enhancements in the new version, do you have to think about an update.

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Please use the 'Upgrade' dialogue available in the product if you want to upgrade to a version with extra features. You can open this dialogue by clicking on  the 'Upgrade' button available on the main-window top-right on the application.  E.g. From "RadioTracker Premium" to "RadioTracker Platinum" or "Radiotracker Platinum"  to  "RS Audials One".

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Upgrading a product from a "lower" to a "higher" version with more
features is not simply a process of exchanging one product for another,
but rather a completely new order transaction. Consequently, upgrade
prices do not equal the difference between the prices of both versions,
as processing fees are included.

Even so, we grant a discount on the price of the higher version!

Concrete example:
A customer has purchased Tunebite Premium for  € 19.90 ($ 26.90 ). He would now
like to get the superiour version, Tunebite Platinum, which costs € 29.90 ($ 39.90).

Due to the discount offer, the customer can upgrade to Tunebite Platinum for only € 14.90 ($ 19.90).

Please note that our website tabulates the features for each version. In
addition, website and order forms usually suggest to buy the highest
product version. This way, chances are lower you do mistakenly purchase
a version with less features.

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Please always make a copy of your license mail and save it somewhere where you can retrieve it – not just electronically on your PC, but print out the license email, so that, in case you buy a new PC or if you have to re-install your system, you can recover it. In extreme cases, we might be able to help you.  Please contact us at Support.

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In case you bought the boxed CD version of our product, you will have to use the "activation key" provided along with this version. This activation key provided on your CD is not the license key. Use your activation key to register with our database(insert the key into the relevant field - a short box), after which you shall receive a license key that activates the product. Please make sure that you insert this license key in the field provided for that (a long box) and click on 'Register'.

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If you pay by bank transfer it can take up-to three working days from day of purchase to receive your license key. Also please make sure that our emails with license information are not filtered away by your mail-system.


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Please check if you have mistyped the license. Best thing to do is to copy-and-paste it from your license email.

If you get an error dialog, please follow the instructions there (maybe you have to download a newer version or your key is valid only for another version).

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Check through the "About" dialogue, if product shows the status 'registered' or if it still requests purchasing . If the link to buy the product is still shown on the product, this indicates that perhaps the license was not accepted.Also look at the question above:” License key is not accepted. What should I do?”

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After you enter the license key, you will not be able to see it any more in the application. If you want to contact us and you want to refer to your license key, please tell us the unique serial number which is shown in the ‘About’ dialog (right-click on the application). Please print and save your license email to a safe place.Also look at the question above:” I have lost my license. What should I do?”

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You can check the version number of the product installed on your computer through the ‘About’ dialogue (right-click on product) or by clicking on the ‘?’ on the product.The current version of different products can be found here . 

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If you have license for a particular version that is not the current version available for download from our website, then you can find those versions here:

Audials One/RS Audials Complete

RadioTracker 

Tunebite        

VideoRaptor 

If you do not find your particular version here, please contact us at support.

 

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Please send us the question through our support form . Please provide us with the following information:
Full name used when you purchased the product

Date of purchase
Version number of the product you bought
Shop you purchased the product at – eSellerate, element5 etc

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